General Questions

Custom fit orthotics are personalized shoe inserts designed to provide individualized support and address specific foot-related issues. They are crafted based on a detailed assessment of your foot structure, gait, and specific concerns.

Unlike over-the-counter inserts, custom orthotics are tailor-made to fit the unique contours of your feet. They offer precise support and address your specific biomechanical needs for enhanced comfort and effectiveness.

Custom orthotics are beneficial for individuals experiencing various foot conditions, including but not limited to plantar fasciitis, flat feet, high arches, and joint pain. They are also suitable for athletes looking to improve performance and prevent injuries.

Ordering Process

The first step is to fill out our intake evaluation form available here. You'll be guided through providing necessary information, and our specialists will use this to create orthotics tailored to your needs. We'll use this information to contact you and go over your specific needs as outlined on your intake evaluation form. Then, we will send you a casting kit with all the instructions on how to take an impression of your feet and send it back to us. We'll use the intake form, our personalized evaluation consultation, and your casting kit to make your tailor made orthotics.

In the intake form, we'll need details about your foot measurements, any existing foot conditions, your lifestyle, and any specific concerns you may have. This information helps us create orthotics that suit your unique requirements.

If you order from us at our office or from a home or health show, we can make your custom fit orthotics within an hour. If ordering online or over the phone, the customization process typically takes 2 weeks from the time we receive all necessary information. Once completed, your custom orthotics will be shipped to your address.

Yes! FSA/HSA/RSA benefits will cover orthotics without a prescription!

Usage & Care

The frequency of wear depends on your individual needs. In the beginning, it's recommended to gradually increase usage. Most users find benefit from wearing them throughout the day.

Yes, in most cases, you can transfer your custom orthotics between different pairs of shoes. However, it's essential to ensure a proper fit in each pair for optimal effectiveness.

Cleaning instructions will be provided with your custom orthotics. Typically, they can be wiped with a damp cloth. Avoid exposing them to excessive heat or moisture.

Warranty & Adjustments

Yes, our custom orthotics come with a 15-year warranty against normal wear.

We offer free adjustments for the life of your orthotics!

We have an Optional Replacement Program you can purchase for $35 - This also covers your orthotics if they are lost, stolen or damaged. You can buy additional pairs for a discounted price after your original purchase.

Additional Questions

Contact us! We're happy to answer any questions you might have! You may email us at or call us at 360-630-3581.